Account Manager - Portsmouth (PO1 - 6)

453 – Account Manager /  Based in Portsmouth

£22k - £ 26k + Commission and Benefits, Free Parking, Training, and Development – OTE up to £30k per annum

Reports to Sales Manager

My client, a software tech company is looking for an account manager to join them on looking after their accounts and where you will have responsibility for a group of client accounts and growing them and ensuring they grow in value for the company.

Essential Duties and Responsibilities:

• Act as an ambassador for the company always ensuring best in class customer service
• Ensure class leading relationships are created and maintained with all accounts.
• Ensure retention of business point of sale and renewal.
• Work closely with clients to identify and fulfil their needs
• Deliver weekly, monthly, and quarterly status and results presentations
• Regularly evaluate the quality of our service and work to implement necessary solutions.
• Use customer relationships to identify improvements and additions to product features, work closely with management and development teams to implement change.
• Assist in the training and support of junior members of the Account Management team where required.
• Complete core essential Account Administration tasks including but not limited to:

• Service and Retention of client accounts
• Creation, Administration and Removal of client accounts
• Fulfilment of reporting where required by the business.
• Answering customer service enquiries by telephone and email.
• Ensure clients derive maximum value from our services.

Experience and skills required:

• Sales experience in a B2B environment  
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
• Exceptional presentation and communication skills
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
• Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Strong computer literacy with a working knowledge Microsoft office suite.
  Ability to work under pressure
• Exceptional interpersonal skills and resilience

If you feel you are the person to get the best out of client accounts and want to be with a company where they look after their staff as family, have a beautiful office space and excellent training and incentives – get in touch for more info by submitting your CV for a call back.