Retention Specialist / Account Manager - Portsmouth (PO1 - 6)

514 – SaaS account Manager

Based in Portsmouth

£23k - £26k per annum + Commission + Perks + Free Parking + Holidays + Pension + Company events + Discounted or free food + On-site parking + Referral programme + Monthly Individual & Team Incentives+ Paid Overtime (1.5x times hourly rates, evenings, and weekends) + Birthdays off – Enjoy your day! + Social Events - Including Summer & Christmas Parties + Free Onsite Parking + Netflix, Amazon Prime on your breaks and lunch Snacks/Coffee/Soft Drinks (Provided) + Discounted Gym Membership

Looking for an opportunity to develop an account management career within a market leading business?

The ideal candidate – enjoys working in a fast-paced environment, and isn't afraid of responsibility – on the contrary, it motivates you to put even more effort into your work. You're really interested in creating and maintaining class leading relationships with our clients, ensuring they derive maximum value from our services, and that their account grows and achieves their full potential. In addition to this, you will enjoy helping your colleagues so that together we achieve great results.

Our ideal candidate will have: 

• Strong focus on relationships, customer centric approach
• Natural rapport building and objection handling
• Dynamic personality and able to effectively engage and influence a variety of audiences at all levels of a business
• Great problem-solving skills and sound decision making
• Strong computer literacy with Microsoft suite and preferably CRM systems
• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
• Ideally coming from a sale, account management or customer relationship background

Focus of the role: 

• Primary relationship owner for group of top tier client accounts
• Negotiating contract renewals
• Contributing to business growth by upselling existing clients
• Using strong relationships to resolve customer issues with exceptional support
• Working towards monthly targets, for yourself individually and as a team

If you feel this is a role you would excel at – please get in touch by submitting your CV!