Sales and Customer Service Administrator - Portsmouth (PO1 - 6)

£20k - £25k per annum + Benefits + Free Parking + Holiday and Pension - Manufacturing / Engineering - Administrative / Customer Service
Ref: 475 Date Posted: Monday 15 Aug 2022
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520 – Sales Administration and Customer Service

Based in Portsmouth (free parking and commutable)

£20k - £25k per annum – Dependent on Experience + Benefits

Work hours – 07:30 – 1700 (Monday – Thursday) and Friday - 12oclock finish! 

Our client, an engineering company based in Portsmouth is looking for a sales administrator / customer service support person to join their team!  This is not a junior role and requires someone who is technically minded, enjoys troubleshooting and enjoys a busy office environment.

The day-to-day responsibilities include:

  • Be the first point of contact on the phone and manage the sales email inbox
  • Increase enquiries entered, help the team pre-qualify potential customers to create ‘the list’.
  • Processing of customer enquiries on the CRM
  • Answering calls and acting as Gatekeeper for the business
  • Process customer quotes and orders with the team
  • Desk research to finding prospects and housekeeping of data
  • Account based marketing to create a ‘list’ of potential A and B class customers.
  • Develop social media connections and cold call to qualify the commercial potential in the list.
  • Embrace measures to know what a good day feels like.
  • Collate departmental measures and statistics to develop understanding.
  • Prepare, raise issues, debate, and contribute in daily, weekly department L10 and quarterly State of the Company meetings.
  • Complete weekly “To Do’s” and quarterly “Rocks”.
  • Work on self-development
  • Create a network of great people you’d like to join the team

You will be:

  • Be an excellent communicator & communicate with respect verbally and written
  • Have a flexible and can- do attitude to ever changing day where the focus is on collaboration
  • Have at least 5 years senior admin experience in a manufacturing experience
  • Be Experienced on internal systems, MS Office & other tools – desirable would be an ERP system.

If you feel you would be a good match for this role, please submit your CV or get in touch!